We engage our customers to find solutions together
We interact positively and constructively with our colleagues
We are open and authentic in everything we do
To be our customers’ first choice we must be responsive and excel in what we do
We challenge our own performance and goals, as individuals and as teams
We give and we value honest and respectful feedback
We deliver on our promises to customers and colleagues
We recognise that accountability and reliability are essential for success
We act with integrity and uphold high ethical standards
We serve our customers with a long-term perspective
We persevere based on our commitment to make a positive impact
We are attuned to the changes around us, and adapt to stay relevant
